杭州國際博覽中心北辰大酒店-住客評論

Guest（與好友旅游） 2025-11-01
跟朋友來杭州看演唱會誤打誤撞定了這家酒店！真的被驚喜到了離大蓮花超級無敵巨近！！！一站地鐵就到了環境也很不錯！前臺小姐姐很熱情！點名表揚高丹小姐姐??人好看！服務熱情！！！超級感謝她?????? 酒店的房間超大！衞生間也很有設計乾濕分離超大全身鏡巨出片！被美到了！看完演唱會之后很快速的就到酒店休息了??，第二天還要去逛一圈就把東西寄存在酒店了！寄存行李的服務小姐姐也好好??????被狠狠種草了！來看看演唱會或出游的第一選擇！（離杭州東站也很近！！！地鐵6號線直達）
酒店回復：
您好！衷心感謝您對我們酒店的青睞與認可！我們酒店擁有寬敞舒適的房間、優雅宜人的環境，以及完善的配套設施，其中6.5萬平方米的空中花園更是對賓客免費開放，酒店離大蓮花只有一站地鐵距離，到地鐵站300米，步行到大蓮花約20分鐘。離體育館更近，酒店步行過去10分鐘。看演唱會看比賽很方便。我們秉承用心做事、細心服務的服務理念，致力于用貼心的服務給您家人般的照料，讓酒店成為您旅途中有家一般溫暖的地方，希望我們會是您一直不變的選擇。祝您工作順利、生活愉快！
Guest（Business traveler） 2025-10-01
Excellent location, excellent service, especially staff at the entrance helping with laggage loading unloading.
酒店回復：
您好！衷心感謝您對我們酒店的青睞與認可！我們酒店擁有寬敞舒適的房間、優雅宜人的環境，以及完善的配套設施，其中6.5萬平方米的空中花園更是對賓客免費開放，酒店離大蓮花只有一站地鐵距離，到地鐵站300米，步行到大蓮花約20分鐘。離體育館更近，酒店步行過去10分鐘。看演唱會看比賽很方便。我們秉承用心做事、細心服務的服務理念，致力于用貼心的服務給您家人般的照料，讓酒店成為您旅途中有家一般溫暖的地方，希望我們會是您一直不變的選擇，最后，祝您工作順利、生活愉快！
Guest（Couple） 2025-09-01
Everything was great. Super friendly hotel staff and an amazing breakfast.
酒店回復：
尊敬的賓客，您好！非常感謝您選擇入住我們的酒店，您的信任與認可是我們最大的榮幸。您的每一次體驗都是我們不斷前行的動力，我們始終致力于為您打造舒適、便捷且難忘的住宿旅程。我們深知，優質的服務不僅在于設施的完善，更在于細節的關懷。因此，我們每一位員工都在努力提升自己，只為讓您感受到更加貼心、周到的款待。您的滿意是我們不懈追求的目標，您的建議是我們成長的階梯。衷心感謝您的理解與支持，這將成為我們持續進步的不竭動力。我們期待著您的再次光臨，并承諾將以全新的面貌、更優質的服務迎接您的歸來，為您帶來全新的驚喜與感動。最后，愿您在未來的日子里，工作順心如意，生活充滿陽光與歡笑，萬事皆勝意！
Guest（Couple） 2025-06-01
有一段時間沒住過國產五星了，然后服務也不是很明白是不是其他酒店也這樣，如果都是這種水平那就不抱怨什么了。情況就是到酒店的時候從車上拿下來三個大行李箱，迎賓看到有車來就把手機收了起來不玩了，然后也不幫忙拿行李，我甚至推三個行李走路都不好走，就看著，也不幫忙，上去辦入住的時候也是，態度很一般，然后一路到大堂也沒人幫忙推下行李，走的時候也是一樣沒人幫忙的。ok，如果是現在國產五星標準已經是這樣了，那就當我這些抱怨沒有吧。服務也一般般吧，説謝謝沒回應。房間發灑水流特別小，發灑是長方形的，第一天水流很小，小到頭發沖半天都不能全濕，然后發灑還只有一半出水，雖然叫工作人員解決的時候效率挺高的，但是也挺那個的。。。總的來説，好像這個價錢也確實只能這些服務，不過還是有點失望的
酒店回復：
您好！非常感謝您抽出寶貴的時間為我們提出寶貴的意見。得知此次入住未能讓您收獲一份滿意的體驗，我們深感歉意。您反饋的無人協助搬運行李以及服務不夠周到的問題，讓我們意識到我們在服務細節上確實存在不足。我們一定會深刻反思，認真整改，從每一個環節入手，優化服務流程，提升服務質量，力求在今后為您提供更加貼心、周到的服務體驗。我們真摯地期望您能再次給予我們一次機會，重新入住我們的酒店。我們相信，經過此次整改，您定能享受到更加貼心、周到的服務。最后，再次感謝您的理解與支持，衷心祝愿您工作順利，生活愉快，萬事如意！
Guest（Family） 2025-04-01
Nice experience. The room was clean and spacious. We really liked the park nearby and the view.
酒店回復：
Dear guests, we are encouraged to see your recognition of us. As a conference business hotel integrated with Hangzhou International Expo Center, we uphold the concept of doing things with heart and careful service, and always take "summit-level service" as the initial heart. The hotel is located in the south bank of Qiantang River, east of Qianjiang Three Bridges, the core area of Qianjiang Century City, Xiaoshan District, the hotel is only 1 km away from the Qiantang River. The hotel has beautiful environment, perfect supporting facilities, and 65,000 square meters of sky garden is open for free, which is currently the largest, most comprehensive, most Chinese characteristics, and the best ecological environment of the roof garden in Asia. Hangzhou is full of fragrance season, looking forward to painting Jiangnan memories with you again. Wish you all the best and enjoy the beauty of your journey!
Guest（Solo traveler） 2025-03-01
Having stayed at many hotels around the world, this is really one of the best. Convenient location, competitive price, nice view, spacious, tastefully and thoughtfully furnish and most importantly excellent service by the staff. The duty manager Sam Zhang was extremely welcoming and helpful. When the food delivery robots were all busy as it’s the peak hours, he personally brought my food up. Mr Allen Jiang from the concierge was also very helpful during my stay from start to end, helping me my parcels and luggages. It’s the best place to stay at in Hangzhou, especially if you are attending a concert or event at the stadiums nearby.
酒店回復：
尊敬的賓客，看到您對我們的認可，我們倍感鼓舞。作為與杭州國際博覽中心一體的會議商務酒店，我們秉承用心做事、細心服務的理念，始終以“峯會級服務”為初心。酒店坐落于錢塘江南岸，錢江三橋以東，蕭山區錢江世紀城核心區，酒店距錢塘江邊直線距離僅1千米。酒店環境優美，配套設施完善，更有6.5萬平方米的空中花園免費開放，是目前亞洲面積最大、功能最全、中國特色最濃、生態環境最優的屋頂花園。杭州正值滿城花香時節，期待與您再次共繪江南記憶。祝您萬事順遂，常享旅途美景！
Guest（Traveling with friends） 2024-12-01
I came to this hotel to see the badminton HSBC World Tour Finals. The hotel was perfectly situated for that, within walking distance. Perfect for a break between sessions, and not having to deal with the crowds and transport rush. Hotel is clean, room very big, staff friendly. The garden was gorgeous too. It's a pity I didn't have more time to enjoy the hotel!
酒店回復：
感謝您對杭州國際博覽中心北辰大酒店的信賴與選擇！杭州國際博覽中心北辰大酒店是杭博配套豪華型商務酒店，坐落于錢塘江南岸，錢江三橋以東，蕭山區錢江世紀城核心區，酒店距錢塘江邊直線距離僅1千米。酒店環境優美，配套設施完善，更有6.5萬平方米的空中花園免費開放，是目前亞洲面積最大、功能最全、中國特色最濃、生態環境最優的屋頂花園。得天獨厚的地理位置，方便快捷的交通網絡，是各類展覽、會議、活動的理想舉辦場地。我們秉承用心做事、細心服務的理念，致力于用貼心的服務給您家人般的照料，讓酒店成為您旅途中有家一般溫暖的地方，希望我們會是您一直不變的選擇！祝您工作順利、生活愉快！
Guest（Business traveler） 2024-11-01
The hotel was clean and tidy, our room had a broken shower head and the aircon didnt really cool the room, we suspected the cleaner turned it back to 26 every time they had been in too as it would only be changed after the room was clean, this was probably the only negative. overall the hotel was very good
酒店回復：
Thank you for choosing North Star Hotel, Hangzhou International Expo Center! I sincerely apologize for the unpleasant experience you had during your stay with us. We will address the issue and hope to provide you with the best experience next time. Thank you again for choosing our hotel.We uphold the principle of doing things with care and providing thoughtful service. We are committed to providing you with attentive service that feels like family care, making the hotel a warm and welcoming place for your journey. We hope that we will be your constant choice! Wishing you success in your work and happiness in your life!
Guest（Business traveler） 2024-09-01
Good Service
酒店回復：
尊敬的賓客，非常榮幸我們的優質服務，能讓您的杭州之旅留下美好的回憶。我們秉承用心做事、細心服務的服務理念，致力于用貼心的服務給您家人般的照料，讓酒店成為您旅途中有家一般溫暖的地方，希望我們會是您一直不變的選擇，我們全體同事誠摯的歡迎您常回家看看！祝您工作順利、生活愉快！
Guest（Solo traveler） 2023-12-01
The executive suite was as spacious as shown in the pictures with great view over the expo centers and landmark building. The rooms were clean and fairly equipped. There was a lot of cabinets to store your belongings. Facilities are good, gym is correctly equipped and very spacious. Bob at the reception was very helpful. One key improvement is the air conditioning, the room was hot and ventilation requires to open the windows to cool down inside the suite, the AC not being functional at that time of the year. The bathroom mirror lights are also very hot which does not help to cool down the room as the saff keeps it swithed on after the cleaning. Breakfast was fair with a big dining room and choices between western and chinese food options. The lounge bar is a bit lame. I did not try the Sky Garden, i will try next time.
酒店回復：
Dear Guest,We deeply appreciate your emotional feedback.It is worthful and helpful to us.We believe that you have had a wonderful and memorable time at our hotel.We are very plaesed that you are satisfied with our facilities,location,foods and service. But as your said,you felt uncomfortable due to overheated air conditioning.we also fell sad about it.Moisture will clouding the mirror when you took a shower,so we installed the bathroom mirror lights that can heat.But it might raised the temperature of the room.The matchless Sky Garden is the one and only in Hangzhou.We invite you to have more experiences sincerely,feel four seasons,encounter more beauty.Take care and stay blessed!Hope to see you soon.

杭州國際博覽中心北辰大酒店

客戶評價 由實住客人提供的真實點評

Guest（與好友旅游） 2025-11-01

Guest（Business traveler） 2025-10-01

Guest（Couple） 2025-09-01

Guest（Couple） 2025-06-01

Guest（Family） 2025-04-01

Guest（Solo traveler） 2025-03-01

Guest（Traveling with friends） 2024-12-01

Guest（Business traveler） 2024-11-01

Guest（Business traveler） 2024-09-01

Guest（Solo traveler） 2023-12-01

客戶評價由實住客人提供的真實點評