杭州国际博览中心北辰大酒店-住客评论

Guest（与好友旅游） 2025-11-01
跟朋友来杭州看演唱会误打误撞定了这家酒店！真的被惊喜到了离大莲花超级无敌巨近！！！一站地铁就到了环境也很不错！前台小姐姐很热情！点名表扬高丹小姐姐??人好看！服务热情！！！超级感谢她?????? 酒店的房间超大！衞生间也很有设计乾湿分离超大全身镜巨出片！被美到了！看完演唱会之后很快速的就到酒店休息了??，第二天还要去逛一圈就把东西寄存在酒店了！寄存行李的服务小姐姐也好好??????被狠狠种草了！来看看演唱会或出游的第一选择！（离杭州东站也很近！！！地铁6号线直达）
酒店回复：
您好！衷心感谢您对我们酒店的青睐与认可！我们酒店拥有宽敞舒适的房间、优雅宜人的环境，以及完善的配套设施，其中6.5万平方米的空中花园更是对宾客免费开放，酒店离大莲花只有一站地铁距离，到地铁站300米，步行到大莲花约20分钟。离体育馆更近，酒店步行过去10分钟。看演唱会看比赛很方便。我们秉承用心做事、细心服务的服务理念，致力于用贴心的服务给您家人般的照料，让酒店成为您旅途中有家一般温暖的地方，希望我们会是您一直不变的选择。祝您工作顺利、生活愉快！
Guest（Business traveler） 2025-10-01
Excellent location, excellent service, especially staff at the entrance helping with laggage loading unloading.
酒店回复：
您好！衷心感谢您对我们酒店的青睐与认可！我们酒店拥有宽敞舒适的房间、优雅宜人的环境，以及完善的配套设施，其中6.5万平方米的空中花园更是对宾客免费开放，酒店离大莲花只有一站地铁距离，到地铁站300米，步行到大莲花约20分钟。离体育馆更近，酒店步行过去10分钟。看演唱会看比赛很方便。我们秉承用心做事、细心服务的服务理念，致力于用贴心的服务给您家人般的照料，让酒店成为您旅途中有家一般温暖的地方，希望我们会是您一直不变的选择，最后，祝您工作顺利、生活愉快！
Guest（Couple） 2025-09-01
Everything was great. Super friendly hotel staff and an amazing breakfast.
酒店回复：
尊敬的宾客，您好！非常感谢您选择入住我们的酒店，您的信任与认可是我们最大的荣幸。您的每一次体验都是我们不断前行的动力，我们始终致力于为您打造舒适、便捷且难忘的住宿旅程。我们深知，优质的服务不仅在于设施的完善，更在于细节的关怀。因此，我们每一位员工都在努力提升自己，只为让您感受到更加贴心、周到的款待。您的满意是我们不懈追求的目标，您的建议是我们成长的阶梯。衷心感谢您的理解与支持，这将成为我们持续进步的不竭动力。我们期待着您的再次光临，并承诺将以全新的面貌、更优质的服务迎接您的归来，为您带来全新的惊喜与感动。最后，愿您在未来的日子里，工作顺心如意，生活充满阳光与欢笑，万事皆胜意！
Guest（Couple） 2025-06-01
有一段时间没住过国产五星了，然后服务也不是很明白是不是其他酒店也这样，如果都是这种水平那就不抱怨什么了。情况就是到酒店的时候从车上拿下来三个大行李箱，迎宾看到有车来就把手机收了起来不玩了，然后也不帮忙拿行李，我甚至推三个行李走路都不好走，就看着，也不帮忙，上去办入住的时候也是，态度很一般，然后一路到大堂也没人帮忙推下行李，走的时候也是一样没人帮忙的。ok，如果是现在国产五星标准已经是这样了，那就当我这些抱怨没有吧。服务也一般般吧，説谢谢没回应。房间发洒水流特别小，发洒是长方形的，第一天水流很小，小到头发冲半天都不能全湿，然后发洒还只有一半出水，虽然叫工作人员解决的时候效率挺高的，但是也挺那个的。。。总的来説，好像这个价钱也确实只能这些服务，不过还是有点失望的
酒店回复：
您好！非常感谢您抽出宝贵的时间为我们提出宝贵的意见。得知此次入住未能让您收获一份满意的体验，我们深感歉意。您反馈的无人协助搬运行李以及服务不够周到的问题，让我们意识到我们在服务细节上确实存在不足。我们一定会深刻反思，认真整改，从每一个环节入手，优化服务流程，提升服务质量，力求在今后为您提供更加贴心、周到的服务体验。我们真挚地期望您能再次给予我们一次机会，重新入住我们的酒店。我们相信，经过此次整改，您定能享受到更加贴心、周到的服务。最后，再次感谢您的理解与支持，衷心祝愿您工作顺利，生活愉快，万事如意！
Guest（Family） 2025-04-01
Nice experience. The room was clean and spacious. We really liked the park nearby and the view.
酒店回复：
Dear guests, we are encouraged to see your recognition of us. As a conference business hotel integrated with Hangzhou International Expo Center, we uphold the concept of doing things with heart and careful service, and always take "summit-level service" as the initial heart. The hotel is located in the south bank of Qiantang River, east of Qianjiang Three Bridges, the core area of Qianjiang Century City, Xiaoshan District, the hotel is only 1 km away from the Qiantang River. The hotel has beautiful environment, perfect supporting facilities, and 65,000 square meters of sky garden is open for free, which is currently the largest, most comprehensive, most Chinese characteristics, and the best ecological environment of the roof garden in Asia. Hangzhou is full of fragrance season, looking forward to painting Jiangnan memories with you again. Wish you all the best and enjoy the beauty of your journey!
Guest（Solo traveler） 2025-03-01
Having stayed at many hotels around the world, this is really one of the best. Convenient location, competitive price, nice view, spacious, tastefully and thoughtfully furnish and most importantly excellent service by the staff. The duty manager Sam Zhang was extremely welcoming and helpful. When the food delivery robots were all busy as it’s the peak hours, he personally brought my food up. Mr Allen Jiang from the concierge was also very helpful during my stay from start to end, helping me my parcels and luggages. It’s the best place to stay at in Hangzhou, especially if you are attending a concert or event at the stadiums nearby.
酒店回复：
尊敬的宾客，看到您对我们的认可，我们倍感鼓舞。作为与杭州国际博览中心一体的会议商务酒店，我们秉承用心做事、细心服务的理念，始终以“峯会级服务”为初心。酒店坐落于钱塘江南岸，钱江三桥以东，萧山区钱江世纪城核心区，酒店距钱塘江边直线距离仅1千米。酒店环境优美，配套设施完善，更有6.5万平方米的空中花园免费开放，是目前亚洲面积最大、功能最全、中国特色最浓、生态环境最优的屋顶花园。杭州正值满城花香时节，期待与您再次共绘江南记忆。祝您万事顺遂，常享旅途美景！
Guest（Traveling with friends） 2024-12-01
I came to this hotel to see the badminton HSBC World Tour Finals. The hotel was perfectly situated for that, within walking distance. Perfect for a break between sessions, and not having to deal with the crowds and transport rush. Hotel is clean, room very big, staff friendly. The garden was gorgeous too. It's a pity I didn't have more time to enjoy the hotel!
酒店回复：
感谢您对杭州国际博览中心北辰大酒店的信赖与选择！杭州国际博览中心北辰大酒店是杭博配套豪华型商务酒店，坐落于钱塘江南岸，钱江三桥以东，萧山区钱江世纪城核心区，酒店距钱塘江边直线距离仅1千米。酒店环境优美，配套设施完善，更有6.5万平方米的空中花园免费开放，是目前亚洲面积最大、功能最全、中国特色最浓、生态环境最优的屋顶花园。得天独厚的地理位置，方便快捷的交通网络，是各类展览、会议、活动的理想举办场地。我们秉承用心做事、细心服务的理念，致力于用贴心的服务给您家人般的照料，让酒店成为您旅途中有家一般温暖的地方，希望我们会是您一直不变的选择！祝您工作顺利、生活愉快！
Guest（Business traveler） 2024-11-01
The hotel was clean and tidy, our room had a broken shower head and the aircon didnt really cool the room, we suspected the cleaner turned it back to 26 every time they had been in too as it would only be changed after the room was clean, this was probably the only negative. overall the hotel was very good
酒店回复：
Thank you for choosing North Star Hotel, Hangzhou International Expo Center! I sincerely apologize for the unpleasant experience you had during your stay with us. We will address the issue and hope to provide you with the best experience next time. Thank you again for choosing our hotel.We uphold the principle of doing things with care and providing thoughtful service. We are committed to providing you with attentive service that feels like family care, making the hotel a warm and welcoming place for your journey. We hope that we will be your constant choice! Wishing you success in your work and happiness in your life!
Guest（Business traveler） 2024-09-01
Good Service
酒店回复：
尊敬的宾客，非常荣幸我们的优质服务，能让您的杭州之旅留下美好的回忆。我们秉承用心做事、细心服务的服务理念，致力于用贴心的服务给您家人般的照料，让酒店成为您旅途中有家一般温暖的地方，希望我们会是您一直不变的选择，我们全体同事诚挚的欢迎您常回家看看！祝您工作顺利、生活愉快！
Guest（Solo traveler） 2023-12-01
The executive suite was as spacious as shown in the pictures with great view over the expo centers and landmark building. The rooms were clean and fairly equipped. There was a lot of cabinets to store your belongings. Facilities are good, gym is correctly equipped and very spacious. Bob at the reception was very helpful. One key improvement is the air conditioning, the room was hot and ventilation requires to open the windows to cool down inside the suite, the AC not being functional at that time of the year. The bathroom mirror lights are also very hot which does not help to cool down the room as the saff keeps it swithed on after the cleaning. Breakfast was fair with a big dining room and choices between western and chinese food options. The lounge bar is a bit lame. I did not try the Sky Garden, i will try next time.
酒店回复：
Dear Guest,We deeply appreciate your emotional feedback.It is worthful and helpful to us.We believe that you have had a wonderful and memorable time at our hotel.We are very plaesed that you are satisfied with our facilities,location,foods and service. But as your said,you felt uncomfortable due to overheated air conditioning.we also fell sad about it.Moisture will clouding the mirror when you took a shower,so we installed the bathroom mirror lights that can heat.But it might raised the temperature of the room.The matchless Sky Garden is the one and only in Hangzhou.We invite you to have more experiences sincerely,feel four seasons,encounter more beauty.Take care and stay blessed!Hope to see you soon.

杭州国际博览中心北辰大酒店

客户评价 由实住客人提供的真实点评

Guest（与好友旅游） 2025-11-01

Guest（Business traveler） 2025-10-01

Guest（Couple） 2025-09-01

Guest（Couple） 2025-06-01

Guest（Family） 2025-04-01

Guest（Solo traveler） 2025-03-01

Guest（Traveling with friends） 2024-12-01

Guest（Business traveler） 2024-11-01

Guest（Business traveler） 2024-09-01

Guest（Solo traveler） 2023-12-01

客户评价由实住客人提供的真实点评